At MEHU ENTERPRISE, we value our customers and strive to provide quality products and reliable service. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may request a return or refund according to the conditions below.
1. Eligibility for Refund or Return
A refund or return request may be accepted in the following situations:
- The product is damaged or defective upon delivery.
- You received a different product from the one you ordered.
- The product is missing from the package.
- The product has a significant quality issue that was present upon delivery.
For food, dates, dry fruits, nuts, seeds, and other consumable products, refund or replacement requests should be made shortly after delivery.
2. Requesting a Refund
To request a refund or replacement, please contact MEHU ENTERPRISE as soon as possible after receiving your order.
Please provide:
- Order number
- Customer name and contact number
- Product name
- Reason for the refund or return
- Clear photos or videos showing the problem, if applicable
Our team will review the request and inform you about the next steps.
3. Product Condition
For eligible non-consumable products, the product should generally be unused and returned in its original condition and packaging.
For food and consumable products, please do not consume or dispose of the product before contacting us if you believe there is a quality or delivery issue.
4. Non-Refundable Situations
A refund or return may not be accepted when:
- The product has been used, damaged, or altered after delivery.
- The customer ordered the wrong product, size, color, or quantity.
- The product was damaged due to improper handling after delivery.
- A return request is made after an unreasonable period from delivery.
- The issue is caused by normal product characteristics rather than a defect.
5. Refund Process
Once your refund request is approved, we will process the refund using an appropriate payment method. The time required to receive the refund may vary depending on the payment method or financial service provider.
6. Replacement
Where appropriate and available, MEHU ENTERPRISE may offer a replacement instead of a refund. Replacement availability depends on product stock.
7. Delivery Charges
If the return or refund is approved because the product was damaged, defective, incorrect, or otherwise due to an error on our part, MEHU ENTERPRISE may cover the applicable return or replacement delivery cost.
For other situations, any applicable delivery or return charges may be the customer’s responsibility.
8. Order Cancellation
Customers may request order cancellation before the order is dispatched. Once an order has been shipped, cancellation may not be possible.
9. Contact Us
If you have any questions regarding our Refund Policy, return process, or an order issue, please contact us through the contact information provided on the MEHU ENTERPRISE website.
MEHU ENTERPRISE
Pure Nature, Healthy Life